Live Sale Policy

1. Claiming live-sale items

Comment the item number during the live to claim an item. We add your live claims to your personal live cart and final bill. If something does not look right, message us on WhatsApp as soon as possible.

Live claims cannot be cancelled or switched after the live ends. Please check the item details and ask any questions before claiming. An order is confirmed after payment has been received and verified.

2. Payment and promotions

Pay the final live bill within 24 hours after the live ends. Your bill displays the amount due and the exact payment deadline. If payment is not received and verified by that deadline, we may cancel the order and release the items without further notice. Repeated unpaid orders may affect your ability to place or claim future orders.

Special discounts or promotions may apply for quick payment and are subject to their stated terms.

For bank transfers, use the payment reference shown with your bill. After transferring, send a screenshot or receipt through WhatsApp so we can verify your payment. Opening WhatsApp does not send the screenshot automatically. Payment is not confirmed until we verify it.

The two-hour payment deadline in our Store Policy applies to online-store orders. Live-sale orders use the 24-hour deadline shown on the final live bill.

3. Pickup and Run Man delivery

Choose pickup or shipping on your live bill. Pickup must be arranged in advance through WhatsApp and during 9:00 a.m. to 5:00 p.m. For an order you plan to pay for in person at pickup, arrange pickup and payment within one day. After payment, we will provide our GPS location.

If you pay online, we can hold the paid order for pickup for up to one month. Please arrange collection through WhatsApp and contact us before the holding period ends if you need more time.

Run Man Delivery for BZ$5 is available only when the delivery location is specified as San Ignacio Town or Santa Elena Town. We will confirm delivery on WhatsApp. If you use our service, you may pay the Run Man the full amount due, including the delivery fee; he pays the boutique in advance. Or you may pay the boutique online, including the Run Man fee in your order total. You may also arrange your own Run Man service provider; please coordinate that service and its charges directly with your provider. Confirm delivery timing and your GPS location with us after payment.

4. Shipping

Shipping is available on live orders of BZ$20 or more. Choose IDS or the Post Office where available. The customer is responsible for the carrier’s delivery charge, which is paid to the carrier on delivery. Shipping costs depend on the carrier and destination.

After payment is confirmed, we aim to prepare your package within 24 hours. Packages are usually sent on Tuesdays and Thursdays. Faster shipping or pickup is not guaranteed and may cost extra; we will confirm any additional charge before arranging it.

5. Final sales, condition and sizing

All sales are final. We do not accept cancellations, returns or refunds for a change of mind, incorrect selection, fit or sizing. Signature Boutique sells pre-loved children’s and family clothing. We inspect each item and describe its condition as accurately as possible; sizes follow the garment’s tag and may vary between brands and styles.

If an item has damage that was not shown or mentioned during the live sale, contact us promptly on WhatsApp and send clear photos. We will review the issue and may offer an exchange or another reasonable solution.

6. Accepting this policy

By claiming an item, placing a live-sale order or submitting payment, you confirm that you have read and accepted this Live Sale Policy. The policy displayed when you place your order applies to that purchase.